Terms of Service

1. Acceptance of Terms

By accessing or using Elart ("the Platform", "we", "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Platform. These Terms constitute a legally binding agreement between you and Elart (Pvt) Ltd, registered in Sri Lanka.

2. Account Terms

• You must be at least 18 years old to create an account or open an artisan storefront.
• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activity conducted through your account.
• You must provide accurate, complete, and current identity and banking information.
• We reserve the right to suspend or terminate accounts that violate these Terms or trade in counterfeit goods.

3. Buying Terms

3.1 Order Placement

All orders are subject to acceptance by the artisan studio. Prices are listed in Sri Lankan Rupees (LKR) unless otherwise specified. We reserve the right to cancel orders due to pricing errors, inventory unavailability, or suspected fraud.

3.2 Payment & Escrow Protection

Payment is processed at the time of checkout. Customer funds are held securely in escrow and are only released to the artisan vendor after courier tracking confirms successful delivery and the buyer has inspected the craft.

3.3 Inspection Period

You have 14 calendar days from delivery to inspect your handcrafted item and report any transit damage or defects. If no dispute is raised, funds are released to the artisan.

4. Selling Terms

4.1 Artisan Eligibility

To sell on Elart, you must complete the artisan application process, verifying that your items are authentic Sri Lankan handmade crafts, textiles, pottery, woodcraft, metalwork, or art.

4.2 Product Standards

• All items must be genuine handcrafted products or cultural heritage artifacts produced in Sri Lanka.
• Industrial mass-manufactured plastic knock-offs and counterfeit goods are strictly prohibited.
• Items must be truthfully photographed and described with accurate dimensions, materials, and care guidelines.
• Artisans must safely pack all fragile crafts (ceramics, masks, glassware) using export-grade protective cushioning.

5. Payments & Commission

5.1 Platform Commission

Elart charges a flat 20% commission on each completed sale (the artisan keeps 80% of the sale price). There are zero listing fees, no monthly shop subscription fees, and no hidden charges.

5.2 Artisan Payouts

Vendor payouts are processed every fortnight (14 days) and transferred directly to the seller's registered Sri Lankan commercial bank account once their available balance exceeds Rs. 10,000.

5.3 Refunds

In the event of an approved return or refund due to damage or defect, the platform commission is waived or reversed proportionally.

6. Returns & Transit Damage

Every shipment is covered by our Transit Damage Protection. If a craft arrives damaged or broken, buyers must provide photographic proof within 48 hours for a free replacement or full refund. See our Return & Refund Policy for full details.

7. Intellectual Property

Artisans retain full copyright ownership of their original craft designs, product photos, and workshop branding. By listing on Elart, vendors grant us a non-exclusive license to display, promote, and market their crafts across global channels.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes arising shall be subject to the exclusive jurisdiction of the competent courts in Colombo, Sri Lanka.